Keona Health Desk is a Healthcare CRM and Telehealth platform. The patient experience has been lacking across all healthcare organizations because the provider experience has been ignored. Navigating existing fractured systems is complex, and draining your agents, nurses, and providers from delivering top patient care. Keona's Health Desk Tool was designed to solve this issue - to turn a hodgepodge-collection of tools into a workflow masterpiece. Delivering precisely the data you need when you need it.

Utilized by millions across the US and Canada, Health Desk brings the patient context plus advanced automation to any telehealth workflow. Keona combined the talents of telehealth-experienced nurses & talented computer engineers to deliver a platform that continues to get noticed by healthcare's industry leaders. It is designed to enhance performance and safety across every channel. Health Desk integration allows health providers to guide staff and automate workflows across integrated Allscripts EHR & PM systems, telephone systems, health education services, and more.

Special COVID Announcement

Since January, we have reiterated our commitment to our customers and their patients throughout the difficult time around COVID. We are committed to providing as much assistance as is needed. Among other things this has included:

• Communicating new guidance for frontline workers for COVID
• Creating new assessments, guidelines, and symptom checker content
• Daily (or more frequently) updating assessments, guidelines, symptoms checker and health information as new information becomes available
• Providing in-app links to official sources like CDC, WHO, Ministries of Health, etc.

For other clients, we have helped them re-envision remote workflows:

• Added new visit types for appointment scheduling as business pivot toward Virtual Visits
• Ramp up telehealth scheduling
• Ensured contact center staff ability to work remotely
• Altered workflow scripts for remote work

Keona Health is announcing that we are offering free virtual visits for 1 year to everyone who signs up for 3 years or more of Health Desk.

Organize your remote office

It shouldn’t matter where your staff is physically located. Allscripts integration is just the beginning. Wherever you are, the single-desktop streamlines all of your telehealth tools, even if they are running in your own server racks. Health Desk is a cloud app accessible anywhere, but still connected to all your existing applications and tools. Visit our Integration page for more information.

Manage workflows the right way

• No errors
• Full EHR and PM integration
• Consolidate over 40 tools into one simple page
• Best in class clinical guidelines
• Make updates quickly

Should you consider Health Desk?

• Does it take weeks to train your schedulers and triage nurses?
• Does telehealth feel disjointed for your providers and users?
• Do you need to give your staff the flexibility they need to work from home without sacrificing quality?
• Do you dread the Monday call rush?
• Do you need your providers to triage patients and conduct virtual visits remotely?
• Do you need to make quick changes to how scheduling, triage, or referrals are handled without days of training?
• Are you frustrated that you can't measure call accuracy and quality?

Add intelligence to any kind of remote workflow

• Scheduling & Self-scheduling
• Checking symptoms before scheduling for safety
• Guide and document Nurse Triage
• Conduct Telemedicine visits
• Post-discharge follow-ups
• Physician referrals

Features

• Anytime-Anywhere access
• Deep integration with Allscripts TouchWorks and Professional
• Scripting based on call type and patient demographics
• Natural language symptom checker
• Intelligent scheduling matching provider preferences and business needs to patient needs
• Patient self scheduling gives intelligent matching directly to patients
• Virtual visits enable greater access for patients and providers
• Nurse Triage & Health Education maintains safety and frees your providers to earn revenue
• Knowledge Base puts documentation at user’s fingertips without searching
• Messaging Manager automates all the faxing, paging, SMS, and emails you need for coordinating patient access
• Workflow Automation
• Report key trends across staff and patients in real time

Benefits

• Increase productivity, from home or office
• Consistency without errors
• Quickly adapt to new information without delay
• Drastically reduced training time
• Full documentation inside the patient's chart
• See who is logged in from anywhere
• Automate provider consult and virtual visit scheduling with ease
• Improve staff performance and optimize training
• Greater data accessibility
• Visualize data and identify optimizations

Featured Webinars

May 2020 Allscripts App of the Month

Documentation:

UNC-Case-Study-2015.pdf

Keona_Health-Desk-Overview.pdf

Advocate-Onboarding-Case-Study_Touchworks.pdf

United-Urology-Health-Desk-Case-Study_Professional.pdf

What_Is_A_Healthcare_CRM_Keona.pdf